CONSUMER RESPONSIBILITY
1) Consumer Must Exercise His Right :-
Under consumer protection Act, consumer is grafted various rights such as right of safety, right to choose, right to be heard etc. But these rights will be useful only when consumer exercises these right. The consumer must select the product according to his preference, he must file a complaint if he is not satisfied with the quality of product .he must be aware of his right and exercise them whenever required
2) Cautious Customers :-
The consumer should not blindly believe the words of seller. He must insist in getting full information on the quality, quatity, utility, price etc of the goods or services
3) Filling Complaints for the Redressal of Genuine Grievances :-
Most of the time, consumer ignores loss he suffer on purchase of defentive good on service. But this attitude of not filing complaint encourage the corrupt businessman to supply low standard or low defective goods or services the customer must a complaint even for a small loss. This awareness among consumer will make the seller more conscious to supply quality products
4) Consumer Must Be Quality Concious :-
The problem of supply of sub-standard goods, adulterated products and duplicate products can be sold only when consumer himself stop comprising the quality of product .while purchasing the goods or services, consumer look for quality Mark such as ISI Mark, AGMARK, ISO ,etc
5) Donot carried Aneay by advertisement :-
Advertisement often exaggerate of the qualities or feature of products and services. The consumer must compare the actual use of products with the use shown in advertisement and whenever there is any difference it must be bought to the notice of sponsor of advertisement and insist to stop showing exaggerate quanties
6) Insist on cash memo :-
To file the complaint, the consumer need the evidence of purchase and cash memo is the evidence or proof that consumer has paid for the good or service. A seller is bound to give a cash memo even if buyer doesn't ask for it. To file a complain and get compensation the consumer must ask for cash memo
7) Form consumer's society. Which could play an active part in educating consumer and safe guarding their interest
8) Respect the environment, avoid waste littering and contribution to pollution
9) Discourage black marketing, hoarding choose only legal goods and services
10) Beaware of variety of goods and services available in the market
Means of Consumer Protection :-
# Self Regulation By Business :-
Enlightenent Business firm release that it is in their long term interest to serve the consumer well.many firms have set up their customer service and griveances cell to rander the problem and grievances of their consumer
# Business Association :-
The association of trade, commerse and business like federation of Indian chamber of commerse of Indian ( FICCI) and confideration of Indian industries ( CII) have laid down their code of conduct which lay down for their member and guidelines in their dealing with the consumer
# Consumer Awareness :-
A consumer who is well informed about his rights and relief available to him would be in a position to raise his voice against any unfair trade practice or exploitation. In addition to this, an understanding office responsibilities would also unable a consumer to safeguard his standard
# Consumer Organisation :-
Consumer organisation play an important role in educating consumer about their rights and providing protection to them these organisation can force business first to avoid mal practice and exploitation of consumer
# Government :-
The govt. Can protect the interest of the consumer to various legislations the legal framework in India and compass various legislation which provide protection to consumer. The most important of these regulation is the consumer protection Act 1956 .the Act provide for a 3 tier machinery at the district, state and national level for redressal of consumer grievances. The redressal mechanism under this 3 tier machinery has been explained here under
No comments:
Post a Comment